Question T10041
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Error saving answer

created 2 years ago

HI,

We're getting the error message below.

What are the possible causes of this error?

Please advise.

THanks!

Error saving answer

An error occured while processing the request.

The wait operation timed out!

Comments (3)

    Hello,

    This can happen due to multiple reasons. Can you share a minimal live example illustrating the issue?

    Thanks, Serge
    SurveyJS Team

    F F
    Fritz Gerald Parco 2 years ago

      Hi Serge,

      Thanks for the swift reply.

      I'm unable to provide a live sample as the issue is intermittent.

      Users are able to login and answer the survey.

      However, we are only able to determine that there is an issue when they get to the last part where users click on submit,

      "Error saving answer" is displayed then a completed message will be displayed (please see attached)

      When we check on the survey report, it would not show the response entry being saved also, it would still show as a pending survey from the user's end.

      THanks!
      Sincerely,
      Fritz

        Hello,

        Unfortunately I even don't know what code you are using to submit results and what service your are using to store results.
        That's why I can't help you looking on the screenshot you provided. Thank you for the understanding.

        Thanks, Serge
        SurveyJS Team