Hello,
We are having issues with matrix questions on IOS. It is not showing the mobile version.
Our example code is available on the next link
https://codepen.io/lucas-soares-soci/pen/bGmWMYB
Attached a screenshot
Hello,
We are having issues with matrix questions on IOS. It is not showing the mobile version.
Our example code is available on the next link
https://codepen.io/lucas-soares-soci/pen/bGmWMYB
Attached a screenshot
The iPhone tested was an 11 Pro Max
Hello Lucas,
Thank you for the update. Unfortunately, we didn't reproduce the mentioned issue on our side. I attached a screencast for your reference.
In your other ticket, I mentioned a setting which should be included to a web page to allow a survey to correctly scale its content on mobile devices. Please try the updated samples and let me know how it goes.
https://codepen.io/JaneGaid/pen/YzJQyNY
https://codepen.io/JaneGaid/full/YzJQyNY
Hello Jane,
Thank for your response and support,
We have added the meta to the head as requested we noticed in the Codepen loads a IFrame and we could reproduce as well.
We created a test deployed on
https://matrix-issue.tiiny.site/
with the meta.Notice that we have tried the options
widthMode: "static",width: "350px"
but no effect to the Iphone.We are having the issue only with 11 Pro Max IOS 15.6.1.
Hello Lucas,
Thank you for the update. I'll check this and get back to you shortly.
Hello Lucas,
We tested your demo on an iPad and iPhone devices. Unfortunately, we cannot reproduce the issue. A matrix always adaptively changes its layout to mobile screen usage.
I would ask you to test the provided Code Pen Demo on another device and check to see how it goes.
https://codepen.io/JaneGaid/pen/YzJQyNY
https://codepen.io/JaneGaid/full/YzJQyNY
I look forward to your reply.
Hi Jane,
When you test the code on an html page and not through codepen web application you will see the problem when you test it, we are facing this issue when testing on an iphone 11 pro max as mentioned earlier and it's really important for us to solve this, here is a hosted version of the exact codepen code you shared in your last reply : https://rawan-nujoom.tiiny.site/
you can try hosting it yourself, and here's a video of it this code and you can see the issue, you can visit the link and click view source to see the code there.
Hello Everyone,
Thank you for the update. We reproduced the issue on our side. We will research it and post updates in the following GitHub issue: https://github.com/surveyjs/survey-library/issues/6115.
Thank you
Thanks Jane, when do we expect it to get solved? it's worth to mention that we are using paid licenses of surveyjs.
Hello Rawan,
Thank you for the update. We reproduced this issue and took it to the current one-week sprint. We will inform you about our progress.
Thank you
hey Jane, any update on this issue? it's been a week
Hi Rawan,
Thank you for the update. Our developers are working on this issue. I'll update this thread on e we have any news to share.
Please stay tuned.
Hello Lucas,
I apologies for the delayed response.
We have just tested your survey at https://rawan-nujoom.tiiny.site/ with iPhone 12 Pro Max and iPhone 13 Pro devices with the latest iOS updates.
A matrix is properly adjusted to a mobile screen. Please refer to the attached video: iPhone13Pro-test.mp4.
Would you please install all latest iOS updates, launch https://rawan-nujoom.tiiny.site/ and and check to see whether a matrix appears correctly on your side?