Question T13397
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Sometimes users are able to bypass required / mandatory questions and complete the survey.

created 2 years ago

This seems to happen on occasion, and unfortunately it is something we haven't been able to reproduce, but sometimes users are able to complete a form without filling in all the questions marked as mandatory.

Have you ever experienced other cases like that and if so, how can we fix it?

Comments (1)

    Hello Luis,
    Thank you for reaching out. We haven't received any similar issues thus far.

    To address the reported issue, I suggest the following steps:

    • First, please verify if the question in question (no pun intended) has the isRequired option enabled. Enabling this option ensures that users cannot leave mandatory questions unspecified.
    • Alternatively, you can define an expression for the requiredIf property. This allows you to specify a condition under which the question becomes mandatory.

    In case you haven't already done so, I recommend upgrading to the latest version of SurveyJS Libraries, which is v1.9.90. Upgrading often resolves known issues and improves overall performance.

    To assist you further, it would be greatly helpful if you could provide us with the survey JSON on which the issue occurs. This will enable us to validate it on our end and provide more specific guidance. Additionally, please specify your development JavaScript platform.

    I look forward to your reply and resolving this issue promptly.