Issue T17426
Visible to All Users

Error "Survey Is Loading"

created 9 months ago

Hi
We ran a survey with you last year via WordPress. I cloned the survey for this years use of a ticket competition see here in link https://davosfestival.ch/win/. The survey won't load the "survey is loading" message remains in there.
Would you kindly be able to help here?
Thanks a lot
Best,
Eliane

Comments (3)

    Hello Eliane,
    Thank you for sharing a link to your webpage. Would you please share a screenshot illustrating how a survey appears?

      Hi Jane
      Does this screenshot give you an idea? This is a preview snippet of how it should turn out.
      Thanks a lot
      Eliane

      Von: support=surveyjs.io@mg.surveyjs.io <support=surveyjs.io@mg.surveyjs.io> Im Auftrag von Jane [surveyjs Support]
      Gesendet: Dienstag, 26. März 2024 11:06
      An: info@davosfestival.ch
      Betreff: RE: Error "Survey Is Loading" [T17426]

        Hi Elaine,
        Thank you for the update. I see the following exception in a browser console:

        Call Stack
        Uncaught ReferenceError: theme is not defined at Object.success (win/:431:39) at c (jquery.min.js?ver=3.7.1:2:25304) at Object.fireWith [as resolveWith] (jquery.min.js?ver=3.7.1:2:26053) at l (jquery.min.js?ver=3.7.1:2:77782) at XMLHttpRequest.<anonymous> (jquery.min.js?ver=3.7.1:2:80265)

        Please let me reach out to our developers for further clarification: https://github.com/surveyjs/surveyjs-wordpress/issues/44/.

        Thanks

        Answers approved by surveyjs Support

        created 9 months ago

        Hello,
        We have fixed this issue. Please upgrade your SurveyJS plugin.

        Should you have any further questions, please feel free to contact us at any time.

          Comments (2)

            Amazing, thank you SO much for your support!
            Best wishes,
            Eliane

            Von: support=surveyjs.io@mg.surveyjs.io <support=surveyjs.io@mg.surveyjs.io> Im Auftrag von Jane [surveyjs Support]
            Gesendet: Mittwoch, 27. März 2024 09:54
            An: info@davosfestival.ch
            Betreff: RE: Error "Survey Is Loading" [T17426]

              You're always welcome. Please feel free to contact us if you have further questions.