Hi
We ran a survey with you last year via WordPress. I cloned the survey for this years use of a ticket competition see here in link https://davosfestival.ch/win/. The survey won't load the "survey is loading" message remains in there.
Would you kindly be able to help here?
Thanks a lot
Best,
Eliane
Error "Survey Is Loading"
Answers approved by surveyjs Support
Hello,
We have fixed this issue. Please upgrade your SurveyJS plugin.
Should you have any further questions, please feel free to contact us at any time.
Comments
(2)
DF
9 months ago
Amazing, thank you SO much for your support!
Best wishes,
Eliane
Von: support=surveyjs.io@mg.surveyjs.io <support=surveyjs.io@mg.surveyjs.io> Im Auftrag von Jane [surveyjs Support]
Gesendet: Mittwoch, 27. März 2024 09:54
An: info@davosfestival.ch
Betreff: RE: Error "Survey Is Loading" [T17426]
Hello Eliane,
Thank you for sharing a link to your webpage. Would you please share a screenshot illustrating how a survey appears?
Hi Jane
Does this screenshot give you an idea? This is a preview snippet of how it should turn out.
Thanks a lot
Eliane
Von: support=surveyjs.io@mg.surveyjs.io <support=surveyjs.io@mg.surveyjs.io> Im Auftrag von Jane [surveyjs Support]
Gesendet: Dienstag, 26. März 2024 11:06
An: info@davosfestival.ch
Betreff: RE: Error "Survey Is Loading" [T17426]
Hi Elaine,
Thank you for the update. I see the following exception in a browser console:
Uncaught ReferenceError: theme is not defined at Object.success (win/:431:39) at c (jquery.min.js?ver=3.7.1:2:25304) at Object.fireWith [as resolveWith] (jquery.min.js?ver=3.7.1:2:26053) at l (jquery.min.js?ver=3.7.1:2:77782) at XMLHttpRequest.<anonymous> (jquery.min.js?ver=3.7.1:2:80265)
Please let me reach out to our developers for further clarification: https://github.com/surveyjs/surveyjs-wordpress/issues/44/.
Thanks