Question T8824
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Survey Creator stopped working

created 3 years ago

Hi!

We're embedding the Survey Creator in our site, but it suddenly stopped working (See Screen Shot 1). It just shows this blank space in the Survey Designer.

Here are the messages we see in the console, which seem to be coming from the SurveyJS code (See Screen Shot 2).

Can you please help us, as this is in production.

Thank you,
Guil from Tablecloth

Comments (1)
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Serge T 3 years ago

    Hello,

    To fix the issue we need to reproduce it on our side. Please share a minimal working example illustrating it.

    At the same time I'd like to note that SurveyJS Creator is commercially licensed product. I don't see any license linked to your account or to your email domain. Please write us from the email linked to your license.

    Thanks, Serge
    SurveyJS Team

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    Answers approved by surveyjs Support

    created 3 years ago

    Hello,
    I could not say for sure, since I do not see your code, but you are very likely have different versions of SurveyJS Creator and SurveyJS Library.
    We have removed koCurrentPage property from Survey Library for knockout in the latest release.

    Thank you,
    Andrew
    SurveyJS Team

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      AT AT
      Andrew Telnov 3 years ago

        Hello Kelly,
        Please check the version of survey-knockout and survey creator that you are using.
        If you change nothing it should continue to work. Something should change and I believe that you have updated to the latest version of survey library, but you did not update survey creator version. The latest version of survey library doesn't have koCurrentPage and the latest version of Survey Creator doesn't use koCurrentPage property, but in your error log, Survey Creator uses koCurrentPage property.

        PS: I can't see your company among our customers. Did you purchase developer license(s) under another domain?

        Thank you,
        Andrew
        SurveyJS Team

        KA KA
        Kelly Abbott 3 years ago

          Thanks, yesterday I tried to lock all the dependencies and it seems the issue was coming after the latest survey-knockout update. So locking it solved the issue. Thank you for the replies.

          AT AT
          Andrew Telnov 3 years ago

            Great. It should work for the latest survey-knockout version as well, in case you will use the latest survey-creator version. These libraries should have the same version since survey-creator depends on survey-knockout.

            Thank you,
            Andrew
            SurveyJS Team

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